Eligibility Criteria for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The item must have all original tags, labels, and accessories attached.
- Items such as perishable goods, personalized items, and digital downloads are not eligible for return.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email@example.com] to inform them about your intention to return the item.
- Provide your order number, the name of the item(s) you wish to return, and a brief description of the reason for the return.
The customer is responsible for the return shipping costs unless the item received is incorrect or damaged. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. We are not responsible for items lost or damaged during return transit.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days. Please note that it may take some time for the refund to be reflected in your account.
If you wish to exchange an item for a different size, color, or product, please follow the same return process mentioned above. Once we receive your returned item and it is approved, we will process the exchange and ship out the replacement item.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at [firstname.lastname@example.org]. We're here to assist you and ensure your shopping experience is enjoyable and hassle-free.
Thank you for shopping with Express Shop USA! Your satisfaction is our priority.